keepumoving.co.uk: loss of licence insurance cover
Affinity schemes
If you are a members club, an affinity group or a charity, Keepumoving are able to offer you an exclusive quotation for your members, with potential earnings for your organisation
Terms and Conditions
Teleost Limited
5 Caley Close, Sweetbriar Industrial Estate, Norwich, NR3 2BU
Tel: 01603 786970 Fax: 01603 786971
Email info@teleost.co.uk
Terms of business
Details about our regulator The Financial Services Authority
Teleost Limited is authorised and regulated by the Financial Services Authority (FSA). Our FSA registration number is 457111. Our permitted business is advising, arranging, dealing as agents and assisting in the administration and performance of general insurance contracts.
You may check this on the FSA’s register by visiting the FSA website, www,fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Our service
Our role is to advise you and make a suitable recommendation after we have assessed your needs. In situations where we are able to arrange insurance for you but do not offer advice, we shall confirm the position to you in writing. We will not in any circumstances act as an Insurer nor guarantee or warrant the solvency of any Insurer.
We only deal with a single Insurer for this product – AmTrust International Underwriters Limited.
Demands and needs
We are recommending that all drivers or businesses who wish to protect themselves from the possible consequence of a “totting up” insurance ban purchase our “keepumoving” product. This will provide a fixed benefit for those customers who lose their licence through “totting up” through the following offence codes: SP (Speeding); PC (Pedestrian Crossing); CU (Construction and Use); TS (Traffic Signal); MW (Motorway), provided they carry no more than three penalty points per conviction
Complaints and compensation
We aim to provide you with a high level of customer service at all times, but if you are not satisfied, please write to:
Mr Richard Coe ACII
Teleost Limited
5 Caley Close, Sweetbriar Industrial Estate, Norwich, NR3 2BU
(01603 786970)
Alternatively you can contact your Insurer whose details and address are given in your Policy Booklet.
If you are still not satisfied, you may refer the matter to the Financial Ombudsman Service (except in the case of commercial customers with a group annual turnover of £1m or more, or trustees with a net asset value of £1m or more). We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of insurance, size of business (if you are a commercial customer) and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS.
Payment for our services
We normally receive commission from the Insurer or product providers. Alternatively, if you or we propose to operate on a fee basis or charge any additional charges, we will agree its basis, frequency and method with you in writing before we carry out any chargeable work. We reserve the right to retain all brokerage paid to us when a policy is cancelled mid term. You will receive a quotation which will tell you the total price to be paid, advising of any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded.
Rights of cancellation
You should make any request for the cancellation of a policy in writing. The terms of your policy may allow Insurer to retain the premium in full or to charge short-period premiums in the event of cancellation.
This paragraph is only applicable to retail customers. You will be a retail customer if you are acting outside your trade, profession or business.
You have the right to cancel your policy during a period of 14 days after the later of the day of purchase of the contract or the day on which you receive your policy documentation. You will be entitled to a refund of premium paid, subject to a deduction for the time that you have been covered and any additional charge to cover administration costs of providing the policy.
Unless otherwise agreed in writing, if our relationship ends, any transactions previously initiated will be completed according to these Terms of Business. You will be liable to pay for any transactions concluded prior to the end or our relationship and we will be entitled to retain commission received for conducting these transactions, together with will all fees charged by us for services provided.
Handling client money and/or Insurer's money
Your premiums will be held by us in a non-statutory client trust account pending payment to the Insurer(s) concerned. The establishment of the non-statutory trust follows the rules which the FSA introduced to protect money held by authorised intermediaries. However, you should be aware that, under the non-statutory trust account rules, we are permitted to use such monies temporarily held to advance credit to clients generally. A copy of the Deed of Trust is available on request or may be inspected at our premises during normal office hours. If you object to your money being held in a non-statutory client trust account you should advise us immediately. Otherwise, your agreement to pay the premium together with your acceptance of these Terms of Business will constitute your informed consent to our holding your money in a non-statutory client trust account. Interest will not be paid to customers in respect of money held in client bank accounts.
Conflict of interest
Occasions can arise where we or one of our associated companies, clients or product providers will have a potential conflict of interest with business being transacted for you. If this happens and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.
Your responsibility - Disclosure of information [WHAT YOU MUST TELL US]
You are responsible for providing the complete and accurate information which Insurers require in connection with any proposal for insurance cover. This is particularly important before taking out a policy and at renewal, but it also applies throughout the life of a policy. If you fail to disclose information, or misrepresent any fact which may influence the Insurer’s decision to accept the risk or the terms offered, this could invalidate the policy and mean that claims may not be paid. You must check all details on any proposal form or Statement of Facts and pay particular attention to any declaration you may be asked to sign. It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply. Particular attention must be paid to any warranties and conditions as failure to comply with them could invalidate your policy. You must inform us immediately of any changes in circumstances which may affect the services provided by us or the cover provided by your policy. If you are unsure about any matter, please contact us for guidance.
Awareness of policy terms
When a Policy is issued you are strongly advised to read it carefully, as it is that document, the Schedule and any certificate of insurance that is the evidence of the insurance contract you have purchased. If you are in doubt over any of the policy terms or conditions, please seek our advice promptly.
Quotations
Unless otherwise agreed any quotation given will remain valid for a period of thirty [30] days from the date of issue of the quotation.
Confidentiality of personal data
All personal information is treated by us as confidential and is processed in accordance with the relevant legislation. We will not use or disclose personal information without your consent, other than in the normal course of arranging and administering your insurances, except where we are compelled by law (including by regulators or law enforcement agencies) to disclose such information. In such instances personal information held by us may be disclosed on a confidential basis, and in accordance with the Data Protection Act 1998, to such third parties.
Claims
If you have occasion to claim on your policy you must notify us immediately and we will promptly advise you and, if appropriate, issue you with a claim form and pass all details to your Insurer. You should not admit liability nor agree to any course of action, other than emergency measures carried out to minimise the loss, until you have agreement from your Insurer.
Telephone calls
Telephone calls may be recorded and/or monitored.
